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      UK guide TKB Games

      Ambulance and HART Operational Progression

      Ambulance resilience depends on more than the number of vehicles parked at stations. A complete network must treat patients, transport, critical care, hospitals, trained personnel, HART response, incident command, mass-casualty equipment, welfare and air medical support as connected but separate operating systems.

      Current evidence baseline: 28 July 2026.

      Use this order when expanding:

      1. Routine treatment and transport first — ordinary patient demand must not consume every dispatchable Ambulance.
      2. Patient throughput second — treatment, transport probability, destination availability and vehicle return time form one capacity chain.
      3. Specialist training before activation — HART, command, mass-casualty and air-medical vehicles are not operational until qualified crews are available.
      4. Command and welfare as hard resources — when a mission publishes these rows, frontline volume does not substitute for them.
      5. Geography before duplication — place resources against mission density, travel time, hospitals and specialist response zones.
      6. Protected reserve before another generator — expansion is safer when a second incident can be supported without dismantling the first response.

      Open Mission Lookup · Open Concurrent Fleet Planner · Compare Resources

      Patient-generating mission
      Treatment-capable response
      Critical-care capability where published
      Transport decision and destination
      Hospital access and handoff
      Vehicle returns to useful geography
      Reserve restored for the next patient

      A patient is not an instantaneous one-vehicle transaction. Travel, treatment, transport and return time can remove capacity long after the initial dispatch.

      ResourceVerified operational roleVerified building or training relationshipCurrent evidence boundary
      AmbulancePatient treatment and transportAvailable from a Small Ambulance StationCost, staffing limits and station capacity remain unpublished in the canonical record
      Rapid Response VehicleAmbulance first response; valid option for HCP Home Visit and Palliative Care VisitAvailable from a HART Base or Small Ambulance StationCost, staffing and training remain unpublished
      Specialist Paramedic RRVSpecialist-paramedic response; valid alternative on HCP and palliative visitsBuilding, cost, staffing and training are unpublishedDo not infer that it replaces an Ambulance for every patient or transport requirement
      PRVSpecialist HART responseHART Base; HART Training, 5 days, Rescue (EMS) AcademyPrice and staffing remain unpublished
      SRVSpecialist HART responseHART Base; HART Training, 5 days, Rescue (EMS) AcademyPrice and staffing remain unpublished
      Ambulance Control UnitAmbulance incident commandHART Base or Small Ambulance Station; Tactical Command Course, 5 days, Rescue (EMS) AcademyPrice, staffing and capacity remain unpublished
      Mass Casualty EquipmentMass-casualty supportSORT Training, 3 days, Rescue (EMS) AcademyBuilding, price, staffing and capacity remain unpublished in the retained record
      Welfare VehicleIncident welfare supportHART BaseNo HART training requirement is inferred; price and staffing remain unpublished
      Air Ambulance / HEMSAir medical response, patient treatment and transportHelicopter Station; Critical care, 5 days, Rescue (EMS) AcademyMarket economics and staffing remain unpublished

      Review the complete Vehicle Catalogue · Review Training and Personnel

      The current canonical vehicle records verify the Small Ambulance Station as a source for:

      • Ambulances;
      • Rapid Response Vehicles;
      • Ambulance Control Units.

      Its purchase cost, build time, vehicle capacity and personnel capacity remain outside the current verified infrastructure record. Do not turn absent values into zero.

      The HART Base is the operational home for:

      • PRV;
      • SRV;
      • Rapid Response Vehicle/Fly Car;
      • Ambulance Control Unit/Mobile Command;
      • Welfare Vehicle.

      A HART Base should be planned as a complete response system rather than a garage for isolated specialist purchases.

      The official vehicle record verifies the Helicopter Station relationship for Air Ambulance/HEMS. Air medical capability should be positioned by regional travel value and hospital geography rather than used as a substitute for routine local Ambulance capacity.

      Verified major incidents use Mass Casualty Extensions as mission-generation preconditions. Parent-building compatibility, price, build time and capacity remain unknown unless directly reproduced in the infrastructure programme.

      Canonical missions may publish several independent patient fields.

      FieldMeaningPlanning consequence
      minimum / maximumPublished patient rangePlan against the upper boundary when testing resilience
      generated_at_endPatients appear when the operational phase completesKeep treatment and transport reserve available for the later demand
      transport_probabilityChance that a patient requires transportPreserve the probability; do not convert it into a guaranteed exact count
      critical_care_probabilityChance that critical-care support is requiredMaintain critical-care resilience without treating every patient as guaranteed critical care
      specializationsPublished clinical destination or treatment categoryCheck hospital and department planning separately
      codesPublished patient-code setPreserve the source values rather than inventing severity conversion rules

      The guide does not use a rule such as “one Ambulance per patient” unless a mission or game mechanism explicitly publishes that contract. Patient count, treatment capacity and transport demand are related but not identical fields.

      GateQuestionRecommended pass condition
      Routine reserveCan ordinary patient missions dispatch while another Ambulance is transporting?Useful treatment/transport capacity remains in each main response cluster
      ThroughputCan vehicles complete treatment, transport and return without persistent queue growth?Hospital and travel pressure no longer consumes the whole fleet
      Specialist readinessAre the required vehicle, crew, qualification and base available together?The complete chain is staffed before related mission generation expands
      CommandCan every independent incident-control slot receive its own qualifying resource?No command unit is counted across several alternative groups simultaneously
      GeographyCan routine, HART and air resources reach their intended demand?Placement improves actual route coverage and return time
      RecoveryCan the network restore reserve after a high-patient incident?Returning, transporting and repositioning resources are included in the readiness test

      Do not size routine capacity from the largest patient count alone. Record:

      • active patients awaiting treatment;
      • patients likely to require transport;
      • Ambulances already travelling to hospitals;
      • units returning from distant destinations;
      • simultaneous non-patient vehicle requirements;
      • protected local reserve.

      These are strategy recommendations, not game requirements.

      • Keep at least one useful treatment/transport route outside a normal local dispatch.
      • In dense areas, neighbouring stations may share reserve when route times are short.
      • In dispersed areas, retain local Ambulances because hospital journeys can create long absences.
      • Do not count an RRV, HART vehicle or Air Ambulance as routine transport reserve unless a reproduced game contract supports the intended use.
      • Increase frontline volume when queue growth is caused by transport and return time rather than specialist scarcity.

      A fleet can be numerically sufficient and still fail operationally when every Ambulance is travelling to or returning from a distant destination.

      Recommended audit:

      1. identify the mission clusters generating the most transports;
      2. record typical hospital journey and return times;
      3. note specialisation or department pressure where published;
      4. distribute stations to reduce total patient-cycle time;
      5. retest concurrent demand before adding another specialist service.

      The verified HCP Home Visit and Palliative Care Visit missions each publish one alternative slot:

      Rapid Response Vehicle OR Specialist Paramedic RRV

      These missions demonstrate a specialist first-response decision, not a universal vehicle substitution rule.

      Verified patient contract:

      • one patient;
      • General Internal specialisation;
      • C-4 code;
      • patient generated at mission end;
      • 30% transport probability.

      Verified patient contract:

      • one patient;
      • General Internal specialisation;
      • C-3/C-4 codes;
      • patient generated at mission end;
      • 5% transport probability;
      • 5% critical-care probability.

      Recommended use:

      • keep at least one valid response option within the relevant area;
      • preserve routine Ambulance reserve for patients that later require transport;
      • do not buy duplicate specialist vehicles without measured geographic or concurrency pressure;
      • leave vehicle economics, staffing and training unknown where the canonical record does not publish them.
      HART-related mission pressure
      HART Base
      PRV + SRV + trained cohorts
      Command + welfare where published
      Operational Team Leaders and other personnel
      Routine Ambulance and transport reserve

      Amateur Explorers Trapped in Abandoned Mineshaft publishes:

      • 2 PRVs;
      • 2 SRVs;
      • 1 Welfare Vehicle;
      • 1 incident-control alternative slot;
      • 2–6 patients generated at mission end;
      • 75% transport probability and 25% critical-care probability;
      • 1 required Operational Team Leader;
      • 2 HART Bases as a generation precondition;
      • Fire, Police, Mountain Rescue, Search Advisor and Cave Rescue dependencies.

      This is a cross-service mission. Owning the HART vehicles alone does not complete the response chain.

      PRV and SRV each use the verified five-day HART Training course.

      Recommended cohort sequence:

      1. Commissioning cohort — enough trained staff to dispatch the first planned PRV/SRV chain.
      2. Replacement cohort — enough qualified staff to restore capability when the first group is committed.
      3. Geographic cohort — duplicate qualified capacity in another response zone when travel time creates the bottleneck.
      4. Expansion cohort — train ahead of additional vehicles only when the fleet addition is part of the active plan.

      Do not assume one trained cohort can crew several vehicles simultaneously.

      The Ambulance Control Unit is a verified command-and-control resource with a five-day Tactical Command Course.

      Major missions may publish several independent alternative groups containing:

      • ICCU;
      • Ambulance Control Unit;
      • Airfield Firefighting Command Vehicle.

      Each group is separate. One Ambulance Control Unit should not be counted several times because its type appears in each row.

      Network stageRecommended posture
      FoundationOne trained command route before activating mission families that repeatedly need it
      DevelopingCommand resource plus a replacement crew; alliance support for exceptional second incidents
      EstablishedIndependently crewed command resources distributed by response zone and tested against simultaneous major incidents

      Mass Casualty Equipment uses verified three-day SORT Training. It is separate from:

      • Ambulance quantity;
      • Ambulance Control Units;
      • PRV/SRV capacity;
      • Welfare Vehicles;
      • hospital capacity;
      • critical-care resources.

      Representative pressure includes:

      MissionVerified ambulance-side pressure
      Multiple vehicle RTC — Major IncidentMass Casualty Equipment; two command groups; 30–150 patients
      Aircraft Accident — Code F4 PRVs, 4 SRVs, Mass Casualty Equipment, command alternatives, 150–250 patients
      Bridge collapse — major2 PRVs, 2 SRVs, Welfare Vehicle, Mass Casualty Equipment, two command groups, 20–50 patients
      Passenger Train Caught in Landslide — Major Incident4 PRVs, 4 SRVs, 2 Welfare Vehicles, Mass Casualty Equipment, three command slots and 50–200 patients

      Bridge collapse — major plus Amateur Explorers Trapped in Abandoned Mineshaft creates a transparent combined guaranteed commitment of:

      • 4 PRVs;
      • 4 SRVs;
      • 2 Welfare Vehicles;
      • 1 Mass Casualty Equipment resource;
      • 3 independent incident-control slots;
      • up to 56 patients.

      This is a calculation from two verified records, not an official combined mission. Treatment, transports, critical-care demand, personnel and every non-Ambulance service remain additional constraints.

      Air Ambulance/HEMS provides verified air medical response, treatment and transport capability and requires the five-day Critical care course.

      Recommended deployment logic:

      • position by regional travel-time advantage rather than visual map centre;
      • protect local ground-Ambulance capacity instead of using HEMS to conceal a routine fleet shortage;
      • maintain a replacement trained cohort where one aircraft is a critical regional dependency;
      • include hospital destination and return geography in the coverage model;
      • do not assume HEMS satisfies every mission-specific critical-care or transport field without reproduced evidence.

      Mission records distinguish personnel who must be available before generation from personnel required at the incident.

      Ambulance and HART planning may involve:

      • Operational Team Leader;
      • Ambulance Officer;
      • other cross-service command and specialist roles.

      Do not merge these semantics into one number. A qualification can be a generation prerequisite, an incident attendance requirement or both on different missions.

      These are capability templates, not official requirements.

      Suitable for a compact account with routine patient demand.

      CapabilityRecommended position
      Routine Ambulances4–6 distributed around mission and hospital geography
      Protected reserveAt least 1 useful treatment/transport route after a normal dispatch
      RRV/specialist responseAdd one verified option when the related mission pressure appears
      CommandPrepare one trained command route before repeated command demand
      HARTAlliance-supported until the complete local vehicle/training chain can be commissioned
      Air medicalAdd only when geography and trained staffing provide measurable value

      Suitable when transports and simultaneous patient incidents are common.

      CapabilityRecommended position
      Routine Ambulances8–12 across two or more response clusters, adjusted for transport cycle time
      Protected reserveAt least 2 useful treatment/transport routes across the network
      RRV/specialist responseDistributed to prevent one distant response from covering every visit
      HARTOne complete trained PRV/SRV response group with replacement personnel
      CommandOne Ambulance Control Unit plus replacement trained crew
      Mass casualtyOne SORT-trained equipment route before activating repeated large-patient generators
      WelfareAvailable with the HART chain where published missions require it

      Suitable for wide geography and sustained concurrency.

      CapabilityRecommended position
      Routine AmbulancesSized from measured active patients, transports, return times and protected reserve
      HARTIndependently dispatchable groups across major travel-time zones
      CommandMultiple trained units capable of satisfying separate command slots
      Mass casualty and welfareDuplicated when two reference incidents expose a single point of failure
      Air medicalRegional aircraft and qualified reserve aligned with hospital geography
      PersonnelCommissioning, replacement and expansion cohorts documented by vehicle and zone
      • Place Ambulances around mission density and hospital routes.
      • Share some reserve across close stations, but include congestion and transport absence.
      • Distribute command and HART so one incident does not remove the entire citywide specialist chain.
      • Monitor hospital return time rather than station distance alone.
      • Keep routine transport capacity local because destination journeys may be long.
      • Use air medical coverage where it creates a verified time advantage.
      • Duplicate HART and command by travel-time zone before central fleet size becomes the only metric.
      • Treat alliance assistance as contingency rather than guaranteed local cover.
      • Position Ambulance command near Fire, Police, Railway, Airfield and SAR major-incident geography.
      • Ensure HART bases do not become one shared point of failure.
      • Test welfare, mass-casualty equipment, PRV/SRV and command slots separately.
      • Include trained personnel and hospital throughput in every concurrency test.

      After a patient-heavy or HART incident clears:

      1. identify vehicles still treating, transporting, returning or repositioning;
      2. restore routine Ambulance cover in exposed zones;
      3. confirm PRV/SRV and trained cohorts are genuinely available;
      4. return command, welfare and mass-casualty equipment to useful geography;
      5. review hospital and critical-care pressure still in progress;
      6. retest the chosen reference incident with protected reserve;
      7. correct recurring shortages before activating further generators.

      Mission completion is not proof that the Ambulance network is ready for another major incident.

      FailureOperational symptomCorrection
      Counting patients as a fixed Ambulance totalFleet planning uses an unsupported conversionPreserve patient, treatment and transport fields separately
      Buying HART vehicles before trainingSpecialist vehicles exist but cannot form a reliable response chainComplete commissioning and replacement cohorts first
      Using one command unit for several slotsMajor incidents retain unsatisfied command groupsAllocate one qualifying resource per independent group
      Ignoring transport cycle timeVehicles exist but remain absent at hospitals or on return journeysSize and place the routine fleet from full patient-cycle time
      Counting RRV as transport reserveTreatment response appears available but patients cannot be movedPreserve Ambulance transport capacity separately
      Owning Mass Casualty Equipment without SORT staffLarge incidents remain blockedTrain the verified crew before activation
      Centralising HART and welfareOne specialist incident removes regional capacityDuplicate by travel-time zone and concurrency
      Treating HEMS as routine fleet replacementLocal transport shortages persistUse air medical capability for measured geographic or clinical value
      Planning Ambulance in isolationFire, Police, SAR, Railway or Airfield requirements delay completionAudit the whole mission contract
      Expanding while degradedNew missions generate before transport and specialist reserve recoverRestore readiness before further activation
      • routine treatment and transport reserve survives a normal dispatch;
      • patient ranges, transport probability and critical-care probability remain separate;
      • hospital journey and return time are included in fleet planning;
      • RRV and Specialist Paramedic RRV are used only where verified;
      • PRV and SRV crews have completed five-day HART Training;
      • Ambulance Control Unit crews have completed the five-day Tactical Command Course;
      • Mass Casualty Equipment has a SORT-trained dispatch path;
      • welfare is available where a guaranteed mission row requires it;
      • HEMS has Critical care-trained personnel and meaningful regional placement;
      • each independent command slot has its own qualifying resource;
      • Operational Team Leader and other personnel states are preserved correctly;
      • HART, command and mass-casualty chains have replacement depth;
      • two reference incidents have been tested together in Fleet Planner;
      • alliance assistance is treated as contingency;
      • unpublished values remain unknown rather than zero.

      The Ambulance and HART operational programme now covers:

      • routine patient treatment and transport;
      • patient-throughput and hospital-return pressure;
      • specialist RRV work;
      • HART commissioning and trained cohorts;
      • command, welfare and mass-casualty resilience;
      • HEMS and critical-care coverage;
      • scalable fleet templates;
      • geography, concurrency and recovery-to-readiness.

      The next service programme is Stage 37C — Police and Public Safety operational progression.