The current official Known Issues notice contains 14 semantic issues. The new item concerns lighting effects rendering incorrectly on Mac devices with M5 chips; the previous 13 remain active.
Steam PC, Steam Mac, PlayStation, Xbox and Epic Games Store have Version 2.00.02 available. Mac App Store remains in progress. See Patch Notes for the complete release impact and current safe workarounds.
Patch 2.00.02 technical intelligence
Diagnose the symptom before changing the system
Start with reversible checks, preserve saves and change one variable at a time. Official defects and editorial diagnostic paths are labelled separately.
Official issues
14
Diagnostic paths
13
Critical records
2
Official revision
2026/08/31 13:20 UTC
27records shown
Official known issuemediumactive
Some lighting effects may render incorrectly on Macs with M5 chips
Some lighting effects may not display correctly on Mac devices with M5 chips.
Platform: MacSymptoms: Graphics, Display or scaling
Safe first actions
Record the Mac model, M5 variant, macOS version, display, graphics preset and exact scene before changing settings.
Compare one unchanged scene after a normal game restart; Pearl Abyss has not published a workaround.
Escalation steps and warnings
Do not delete saves, reset every option or assume a hardware fault for this known rendering issue.
Capture the affected scene and settings and submit them through the official issue-report route.
Official known issuemediumactive
Deleting one Xbox language pack can remove every pack
On Xbox, deleting one language pack while several are installed may also delete all other installed language packs.
Platform: Xbox Series X|SSymptoms: Gameplay
Safe first actions
Do not delete a language pack merely as a troubleshooting experiment.
Verify installed content before and after any intentional pack removal.
Escalation steps and warnings
No official workaround is published; redownload required packs and report the console build and pack list.
Official known issuemediumactive
Downloading an Xbox language pack can remove the previous pack
On Xbox, downloading an additional language pack may delete the previously downloaded pack so only the new pack remains available.
Platform: Xbox Series X|SSymptoms: Gameplay
Safe first actions
Verify installed game content after each language-pack download.
Avoid changing several packs immediately before a session.
Escalation steps and warnings
No official workaround is published; report the installed packs, requested pack and console build if data is removed.
Official known issuemediumactive
Spanish voice option may be missing after updating
Spanish may not appear in the voice-language options after Version 2.00.00 when the voice language was changed before the update and all voice packs are downloaded.
Platform: All platformsSymptoms: Display or scaling
Safe first actions
Select Default in the in-game Language and Audio settings; this is Pearl Abyss's official workaround.
Confirm the Spanish language data is installed before changing unrelated settings.
Escalation steps and warnings
If Spanish remains absent, report the platform, installed packs, previous voice language and build.
Official known issuehighactive
Some NPC, mount and object interactions can become unavailable
Interactions with NPCs, mounts and specific objects may be unavailable in certain situations.
Platform: All platformsSymptoms: Input or controls, Gameplay, Mounts
Safe first actions
Restart the game; this is Pearl Abyss’s official temporary workaround.
Preserve a manual save before restarting if the missing interaction blocks progression.
Escalation steps and warnings
Report the target, location, preceding action, platform, build and save timestamp if the interaction remains unavailable.
Official known issuelowactive
Caught fish may not move in certain areas
Fish caught in certain areas may remain motionless.
Platform: All platformsSymptoms: Gameplay
Safe first actions
Treat this as a presentation defect unless progression is blocked.
Capture the location and platform before reporting it.
Escalation steps and warnings
Reload from a recent manual save only if the interaction remains blocked.
Official known issuehighactive
Greymane faction quests can stall as Damiane or Oongka
Greymane faction quests may not progress while playing as Damiane or Oongka.
Platform: All platformsSymptoms: Progression
Safe first actions
Switch back to Kliff before continuing the affected faction quest.
Make a manual save before changing character or retrying the objective.
Escalation steps and warnings
Reload the manual save and retry as Kliff.
Official known issuemediumactive
Hold evasion may still respond to the default key
When Evasion Control is set to Hold, the original evasion key can remain active after remapping.
Platform: PCSymptoms: Input or controls
Safe first actions
Avoid assigning another critical action to the original evasion key.
Test both the new and original bindings in a safe area.
Escalation steps and warnings
Use the default evasion binding until the issue is fixed.
Official known issuemediumactive
Quest NPCs cannot ride with Legendary Animal mounts
NPCs required for quest progression cannot ride together on Legendary Animal mounts.
Platform: All platformsSymptoms: Progression, Mounts
Safe first actions
Use a regular compatible mount for passenger objectives.
Do not dismiss the quest NPC while changing mounts.
Escalation steps and warnings
Reload before the passenger step if the NPC state becomes stuck.
Official known issuemediumactive
Mac furniture placement cursor can be offset
At certain resolutions on Mac, the cursor position may differ from the furniture placement point.
Platform: MacSymptoms: Input or controls, Display or scaling
Safe first actions
Try a different supported resolution before placing valuable furniture.
Place a low-value item first to measure the offset.
Escalation steps and warnings
Use controller input or a different resolution for placement.
Official known issuemediumactive
Mac colourblind mode does not affect the UI
The colourblind filter may apply to the scene but not the interface on Mac.
Platform: MacSymptoms: Accessibility, Display or scaling
Safe first actions
Use high-contrast UI options where available.
Do not assume the filter is active on icons or interface states.
Escalation steps and warnings
Report specific unreadable screens through official support.
Official known issuehighactive
Rapid virtual-keyboard name entry can freeze PlayStation
Rapidly entering a pet or horse name with the PlayStation virtual keyboard may freeze the screen.
Platform: PlayStation 5Symptoms: Input or controls, Freeze
Safe first actions
Enter characters slowly with brief pauses; this is the official workaround.
Save before renaming a pet or horse.
Escalation steps and warnings
Close and relaunch only after allowing the console time to respond.
Official known issuecriticalactive
GTX 1060 can show a white screen with FSR and Frame Generation
Patch 1.18.00 broadly fixed corrupted FSR/XeSS Frame Generation rendering on some lower-end GPUs, but the current 2.00.02 Known Issues revision still explicitly lists a GTX 1060 white screen when FSR Upscaling and Frame Generation are combined.
Platform: PCSymptoms: White screen, Graphics
Safe first actions
Disable Frame Generation first.
If the menu is unreadable, restore only the graphics configuration through the least destructive supported method.
Escalation steps and warnings
Do not reinstall or delete saves for this symptom; it is a known graphics-setting conflict.
Official known issuemediumactive
FSR 4 can remove rain or distort rainy scenes
With FSR 4, rainy environments may lose rain or become blurry or distorted.
Platform: PCSymptoms: Blur or distortion, Graphics, Weather
Safe first actions
Switch from FSR 4 to another supported upscaler or native rendering.
Re-test in the same rainy location before changing unrelated settings.
Escalation steps and warnings
Capture the location, preset and driver version for a report.
Diagnostic pathhighguidance
Equipment quantities after save and reload
Patch 1.16.04 fixes equipment quantities becoming incorrect after receiving certain equipment, saving and reloading; use a protected comparison if an older save already looks wrong.
Platform: All platformsSymptoms: Save or synchronisation, Gameplay
Safe first actions
Install Patch 1.16.04 before acquiring more equipment or moving a save between platforms.
Create a new manual save without overwriting the last known-good slot.
Record the affected equipment names and quantities before testing.
Quit normally, reload once and compare the same inventory entries.
If the quantities remain correct, keep the older manual save until another normal session has been verified.
Escalation steps and warnings
If any quantity changes again, stop saving and preserve local, cloud and Cross-Save copies.
Do not delete or sell equipment to force the totals to recalculate.
Report the platform, build, item names, before/after quantities and save timestamps to Pearl Abyss.
Diagnostic pathhighguidance
PC crash: safe diagnostic order
A reversible crash-triage sequence that preserves saves and avoids unnecessary reinstalls.
Platform: PCSymptoms: Crash
Safe first actions
Create a manual save and copy the local save folder before changing drivers or files.
Confirm Patch 2.00.02 is installed and the launcher is current.
Record the crash location, action, graphics preset and driver version.
Return overclocks or undervolts to a known-stable profile.
Lower one high-cost graphics feature at a time and reproduce the same scenario.
Escalation steps and warnings
Verify game files only after preserving saves.
Use a driver rollback only when an official issue or reproducible regression supports it.
Reinstall last; it rarely diagnoses a deterministic graphics or save-state defect.
Diagnostic pathhighguidance
White screen: upscaling and Frame Generation path
Separate an upscaler conflict from display, save or installation problems. Keep the GTX 1060 FSR-plus-Frame-Generation workaround active because the current 2.00.02 Known Issues revision still lists it.
Platform: PCSymptoms: White screen, Graphics
Safe first actions
Disable Frame Generation before changing resolution or reinstalling.
Switch the upscaler to Off or another supported method.
Apply settings, restart the game and test the same scene.
On GTX 1060, treat FSR plus Frame Generation as a known issue.
Escalation steps and warnings
Reset only graphics settings if the menu cannot be used.
Do not delete save data.
Diagnostic pathcriticalguidance
Cloud-save conflict: protect the newest file
Prevent an older cloud copy from overwriting the newest local or console save.
Platform: PC, PlayStation 5, Xbox Series X|S, MacSymptoms: Save or synchronisation
Safe first actions
Stop before choosing either side of a conflict prompt.
Compare timestamps and identify the newest known-good save.
Back up the local PC or Mac save folder where possible.
On PlayStation, check device and cloud timestamps before launching on another console.
Allow platform synchronisation to reach completion before shutdown or device switching.
Escalation steps and warnings
Restore a backup only after preserving the current conflicting copies.
Never delete both local and cloud copies to force synchronisation.
Diagnostic pathhighguidance
Cross-save upload or refresh failure
Safely recover from a failed cross-save upload, refresh or platform-link check.
Platform: PC, PlayStation 5, Xbox Series X|SSymptoms: Save or synchronisation, Network
Safe first actions
Keep the source platform's manual save untouched.
Confirm linked platforms in Cross-Save Settings.
Stabilise the connection, return to the game and use Refresh.
Upload only after the intended Cross-Save slot is visible.
Escalation steps and warnings
Do not overwrite the cross-save slot from a platform with older progress.
Use official account support for platform-link errors.
Diagnostic pathmediumguidance
Controller or keyboard action conflict
Separate a binding conflict from a device, cable or game-state failure.
Platform: PC, PlayStation 5, Xbox Series X|S, MacSymptoms: Input or controls
Safe first actions
Test the action with default bindings in a safe area.
Disconnect duplicate controllers or virtual-input software.
On PC, DualSense support is USB-only according to the official FAQ.
For Hold evasion, test the original and remapped keys.
Escalation steps and warnings
Reset only the input profile before resetting all game settings.
Do not delete saves for an input problem.
Diagnostic pathmediumguidance
Stable frame-rate tuning order
Change one performance layer at a time so gains and image-quality regressions remain attributable.
Platform: PC, PlayStation 5, Xbox Series X|S, MacSymptoms: Performance, Graphics
Safe first actions
Choose a target mode or frame rate and a repeatable test route.
Set resolution and display mode first.
Choose one upscaler and quality level.
Adjust ray-traced effects next.
Then reduce shadows, volumetrics and reflections.
Reduce textures only when memory pressure or stutter supports it.
Enable Frame Generation last and only on supported PC or Mac hardware.
Escalation steps and warnings
Do not copy benchmark values from different hardware as guaranteed results.
Use the official performance-spec notice as a baseline, not a promise.
Diagnostic pathmediumguidance
Console mode, 120 Hz and VRR selection
Choose console presentation settings based on display capability rather than mode names alone.
Platform: PlayStation 5, Xbox Series X|SSymptoms: Performance, Display or scaling
Safe first actions
Confirm the display input supports the required refresh rate and bandwidth.
Use HDMI 2.1 where the selected feature requires it.
Enable VRR only on a compatible display.
For Balanced Mode instability around 30–40 FPS, test 120 Hz or disable V-Sync in a VRR-supported environment as officially documented.
Escalation steps and warnings
Return to the default 60 Hz output if the display loses signal or behaves unpredictably.
Diagnostic pathmediumguidance
Desperate Rescue challenge progress
Patch 1.17.00 fixes Desperate Rescue challenge progress not being counted correctly; verify one controlled qualifying action on the current build before treating a stalled counter as a regression.
Platform: All platformsSymptoms: Progression
Safe first actions
Confirm Patch 2.00.02 is installed before testing.
Record the challenge counter before the next qualifying Desperate Rescue action.
Complete only the action required by the challenge and check the counter immediately afterward.
Preserve a manual save before repeating a progression-sensitive sequence.
Escalation steps and warnings
Do not assume the notice guarantees retroactive credit for progress already lost.
If the counter still does not move, record the prior count, action, platform, build and save timestamp for Pearl Abyss.
Diagnostic pathmediumguidance
Food quick slot assigns an unintended item
Patch 1.17.00 fixes an unintended item being assigned after all food in a quick slot is consumed.
Platform: All platformsSymptoms: Input or controls, Gameplay
Safe first actions
Confirm Patch 2.00.02 is installed before testing.
Record the food stack and assigned quick slot before testing.
Consume the final assigned food in a safe area and inspect the slot before pressing it again.
Reassign the intended consumable manually if the slot is empty.
Escalation steps and warnings
Do not activate an unexpected replacement item merely to identify it during combat.
If the slot changes to another item, capture the before/after inventory and quick-slot state and report the platform and build.
Diagnostic pathmediumguidance
Special headgear effect does not activate
Patch 1.17.00 fixes unique effects on special headgear failing to activate in specific situations; the notice does not publish a complete affected-item list.
Platform: All platformsSymptoms: Gameplay, Combat
Safe first actions
Confirm Patch 2.00.02 is installed before testing.
Record the headgear name, effect wording, character and trigger condition.
Unequip and re-equip the item in a safe state, then reproduce the stated trigger once.
Compare only the named effect; do not infer hidden statistics from animation alone.
Escalation steps and warnings
Do not sell, dismantle or overwrite the item while testing.
If the stated effect still fails, report the exact item, character, trigger, platform, build and save timestamp.
Diagnostic pathlowguidance
Movement footstep overlap or animation stutter
Patch 1.17.00 fixes overlapping footstep sounds and movement-animation stutter.
Platform: All platformsSymptoms: Performance, Gameplay
Safe first actions
Confirm Patch 2.00.02 is installed before testing.
Reproduce the same surface, movement speed, character and camera path.
Record whether the fault is audio overlap, animation stutter, frame pacing or more than one symptom.
Restart the game once before changing graphics or audio settings.
Escalation steps and warnings
Do not delete saves or reset every setting for a movement presentation fault.
If it recurs, capture a short clip and report the location, movement input, character, platform, build and display/audio settings.
Diagnostic pathlowguidance
Map shows an unobtainable chest or malformed trade route
Patch 1.17.00 removes icons for unobtainable treasure chests and fixes trade routes displaying abnormally on the map.
Platform: All platformsSymptoms: Display or scaling, Gameplay
Safe first actions
Confirm Patch 2.00.02 is installed before testing.
Close and reopen the map before comparing the same region and filter state.
For trade routes, record both endpoints, the selected good and the visible route.
For a chest icon, record the map region and zoom without claiming the chest is obtainable.
Escalation steps and warnings
Do not mark a chest complete or invent a route from a stale icon.
If the display remains wrong, capture the map, active filters, platform and build and report it as a possible regression.
No record matches those filters. Clear one filter or search for a broader symptom.
Use this page when the game is unstable, visually incorrect, ignoring inputs or placing save data at risk. It separates current official defects from editorial diagnostic paths so a workaround is never mistaken for a confirmed game fault.
Version 2.00.01 fixes abnormal Arabic text, partially improves cutscene lip-sync, fixes frame-rate drops in unspecified situations and repairs launch failure in certain Steam Mac environments. Version 2.00.02 partially improves lip-sync again and fixes unresponsive small-crane controls at Karin Quarry plus forced horse dismounts after collision with a wandering merchant.
Treat the frame-rate repair as a regression marker, not a universal performance guarantee. Pearl Abyss published no affected scenes, hardware list, frame target or macOS versions. Both lip-sync entries remain partial. Preserve the exact scene, platform, build and settings before reporting a recurrence.
Patch 1.18.02 fixes the Camp Resources zero-comrade display, silver resetting after A Secret Deal, player movement animation stutter and characters becoming unresponsive after using a shop. A recurrence on Version 2.00.02 is a possible regression; preserve the affected state and record the platform, location, quest or shop before reporting it.
At the 17 August 09:00 UTC reconciliation point, the Known Issues notice contained 10 semantic issues. The Camp Resources and A Secret Deal records have been retired, but an already-reset silver balance is not claimed to recover automatically. Preserve known-good saves and evidence before contacting support.
Unavailable NPC, mount and object interactions remain listed in the Version 2.00.02 register; restart the game as the official temporary workaround. The GTX 1060 FSR-plus-Frame-Generation white-screen warning also remains active despite Patch 1.18.00’s broader rendering fix. Use the Technical Centre filters for the current non-destructive route.
Patch 1.18.01’s lantern-menu, legacy-housing, launch and map-display fixes remain in the regression history.
Patch 1.17.00 fixes overlapping footstep sounds and movement-animation stutter. A recurrence should be separated from general frame pacing: reproduce the same surface, movement speed, character and camera path; record whether the fault is audio, animation, performance or more than one symptom; restart once before changing settings.
Do not delete saves, reinstall or reset every option for this presentation fault. If it persists, capture a short clip and report the location, input, character, platform, build and active display/audio settings.
Pearl Abyss officially lists FSR 3/4, DLSS 4/4.5 and Intel XeSS 3 support on PC, Upgraded PSSR on PlayStation 5 Pro, and FSR 3 on base PlayStation 5 and Xbox Series X|S. Frame Generation is officially supported on PC and Mac, not consoles. The PC version requires current DirectX 12. Performance figures in the official specification notice are internal-test results rather than guarantees for every system.
Patch 1.16.00 added FSR Upscaling 4.1 support on Radeon RX 7000-series GPUs and Ray Regeneration 1.2.0. Patch 1.16.02 fixes the Radeon RX 9070 XT-or-newer Ray Regeneration corruption on platforms where the hotfix is available. If the same artefact returns on Version 2.00.02, disable Ray Regeneration for the test, preserve the exact scene and settings, and report it as a possible regression.
For normal image-quality setup, begin with Essential Settings. Use this page only when tuning becomes diagnosis.
The official FAQ recommends AMD driver 25.9.2 or later and NVIDIA driver 581.29 or later as a general baseline. A later driver is not automatically better when a current known issue names a regression. Record the existing version before updating or rolling back, and change drivers only after preserving saves and a reproducible test case.
