Technical & Performance Centre

Use this page when the game is unstable, visually incorrect, ignoring inputs or placing save data at risk. It separates current official defects from editorial diagnostic paths so a workaround is never mistaken for a confirmed game fault.

Do not delete save data to diagnose a technical fault

Before changing drivers, resetting configuration, verifying files or reinstalling, create a manual save and preserve the newest known-good copy. Follow Save, Storage & Inventory Safety for platform-specific backup and synchronisation precautions.

Operating method

1. Preserve the state — note the platform, patch, driver, location, action and settings involved.
2. Match the symptom — search the centre for the visible failure rather than guessing its cause.
3. Apply the safe actions only — change one variable and repeat the same test.
4. Escalate deliberately — open the warning section only after reversible tests fail.
5. Report reproducibly — include the exact conditions, not only “it crashed” or “it is blurry.”

Patch 1.15.00 technical intelligence

Diagnose the symptom before changing the system

Start with reversible checks, preserve saves and change one variable at a time. Official defects and editorial diagnostic paths are labelled separately.

Official issues

11

Diagnostic paths

7

Critical records

2

Official revision

2026/07/24 03:20 UTC

Preserve evidence before escalation. Make a manual save and backup first. Driver rollback, configuration resets, file verification and reinstalling are escalation steps—not opening moves. Never delete save data to diagnose graphics, controller or performance faults.

Search symptoms or actions Clear filters

18 records shown

Official known issue high active

PlayStation cross-save can fail during network instability

Using cross-save on PlayStation may return an error when the network connection is unstable.

Platform: PlayStation 5 Symptoms: Save or synchronisation, Network

Safe first actions

1. Do not overwrite another platform's known-good save while the error is present.
2. Confirm the source platform still has the intended save.
3. Retry only after the network connection is stable.

Escalation steps and warnings

• Create a fresh manual save before another upload attempt.
• Use the official cross-save page to confirm linked platforms.

Verified 2026-07-25 Patch 1.15.00 official

Source 1Source 2

Official known issue low active

Caught fish may not move in certain areas

Fish caught in certain areas may remain motionless.

Platform: All platforms Symptoms: Gameplay

Safe first actions

1. Treat this as a presentation defect unless progression is blocked.
2. Capture the location and platform before reporting it.

Escalation steps and warnings

• Reload from a recent manual save only if the interaction remains blocked.

Verified 2026-07-25 Patch 1.15.00 official

Source 1

Official known issue high active

Greymane faction quests can stall as Damiane or Oongka

Greymane faction quests may not progress while playing as Damiane or Oongka.

Platform: All platforms Symptoms: Progression

Safe first actions

1. Switch back to Kliff before continuing the affected faction quest.
2. Make a manual save before changing character or retrying the objective.

Escalation steps and warnings

• Reload the manual save and retry as Kliff.

Verified 2026-07-25 Patch 1.15.00 official

Source 1

Official known issue medium active

Hold evasion may still respond to the default key

When Evasion Control is set to Hold, the original evasion key can remain active after remapping.

Platform: PC Symptoms: Input or controls

Safe first actions

1. Avoid assigning another critical action to the original evasion key.
2. Test both the new and original bindings in a safe area.

Escalation steps and warnings

• Use the default evasion binding until the issue is fixed.

Verified 2026-07-25 Patch 1.15.00 official

Source 1

Official known issue high active

Damiane can lose shield actions after dying during Shield Toss

If Damiane dies immediately after Shield Toss, her shield and related skills may stop working.

Platform: All platforms Symptoms: Input or controls, Combat

Safe first actions

1. Save and reload; this is the official workaround.
2. Confirm shield actions have returned before entering another fight.

Verified 2026-07-25 Patch 1.15.00 official

Source 1

Official known issue medium active

Quest NPCs cannot ride with Legendary Animal mounts

NPCs required for quest progression cannot ride together on Legendary Animal mounts.

Platform: All platforms Symptoms: Progression, Mounts

Safe first actions

1. Use a regular compatible mount for passenger objectives.
2. Do not dismiss the quest NPC while changing mounts.

Escalation steps and warnings

• Reload before the passenger step if the NPC state becomes stuck.

Verified 2026-07-25 Patch 1.15.00 official

Source 1

Official known issue medium active

Mac furniture placement cursor can be offset

At certain resolutions on Mac, the cursor position may differ from the furniture placement point.

Platform: Mac Symptoms: Input or controls, Display or scaling

Safe first actions

1. Try a different supported resolution before placing valuable furniture.
2. Place a low-value item first to measure the offset.

Escalation steps and warnings

• Use controller input or a different resolution for placement.

Verified 2026-07-25 Patch 1.15.00 official

Source 1

Official known issue medium active

Mac colourblind mode does not affect the UI

The colourblind filter may apply to the scene but not the interface on Mac.

Platform: Mac Symptoms: Accessibility, Display or scaling

Safe first actions

1. Use high-contrast UI options where available.
2. Do not assume the filter is active on icons or interface states.

Escalation steps and warnings

• Report specific unreadable screens through official support.

Verified 2026-07-25 Patch 1.15.00 official

Source 1

Official known issue high active

Rapid virtual-keyboard name entry can freeze PlayStation

Rapidly entering a pet or horse name with the PlayStation virtual keyboard may freeze the screen.

Platform: PlayStation 5 Symptoms: Input or controls, Freeze

Safe first actions

1. Enter characters slowly with brief pauses; this is the official workaround.
2. Save before renaming a pet or horse.

Escalation steps and warnings

• Close and relaunch only after allowing the console time to respond.

Verified 2026-07-25 Patch 1.15.00 official

Source 1

Official known issue critical active

GTX 1060 can show a white screen with FSR and Frame Generation

On NVIDIA GTX 1060, enabling FSR Upscaling and Frame Generation together can make the screen appear white.

Platform: PC Symptoms: White screen, Graphics

Safe first actions

1. Disable Frame Generation first.
2. If the menu is unreadable, restore only the graphics configuration through the least destructive supported method.

Escalation steps and warnings

• Do not reinstall or delete saves for this symptom; it is a known graphics-setting conflict.

Verified 2026-07-25 Patch 1.15.00 official

Source 1

Official known issue medium active

FSR 4 can remove rain or distort rainy scenes

With FSR 4, rainy environments may lose rain or become blurry or distorted.

Platform: PC Symptoms: Blur or distortion, Graphics, Weather

Safe first actions

1. Switch from FSR 4 to another supported upscaler or native rendering.
2. Re-test in the same rainy location before changing unrelated settings.

Escalation steps and warnings

• Capture the location, preset and driver version for a report.

Verified 2026-07-25 Patch 1.15.00 official

Source 1

Diagnostic path high guidance

PC crash: safe diagnostic order

A reversible crash-triage sequence that preserves saves and avoids unnecessary reinstalls.

Platform: PC Symptoms: Crash

Safe first actions

1. Create a manual save and copy the local save folder before changing drivers or files.
2. Confirm Patch 1.15.00 and the launcher update are installed.
3. Record the crash location, action, graphics preset and driver version.
4. Return overclocks or undervolts to a known-stable profile.
5. Lower one high-cost graphics feature at a time and reproduce the same scenario.

Escalation steps and warnings

• Verify game files only after preserving saves.
• Use a driver rollback only when an official issue or reproducible regression supports it.
• Reinstall last; it rarely diagnoses a deterministic graphics or save-state defect.

Verified 2026-07-25 Patch 1.15.00 editorial

Source 1Source 2Source 3Source 4

Diagnostic path high guidance

White screen: upscaling and Frame Generation path

Separate an upscaler conflict from display, save or installation problems.

Platform: PC Symptoms: White screen, Graphics

Safe first actions

1. Disable Frame Generation before changing resolution or reinstalling.
2. Switch the upscaler to Off or another supported method.
3. Apply settings, restart the game and test the same scene.
4. On GTX 1060, treat FSR plus Frame Generation as a known issue.

Escalation steps and warnings

• Reset only graphics settings if the menu cannot be used.
• Do not delete save data.

Verified 2026-07-25 Patch 1.15.00 editorial

Source 1Source 2

Diagnostic path critical guidance

Cloud-save conflict: protect the newest file

Prevent an older cloud copy from overwriting the newest local or console save.

Platform: PC, PlayStation 5, Xbox Series X|S, Mac Symptoms: Save or synchronisation

Safe first actions

1. Stop before choosing either side of a conflict prompt.
2. Compare timestamps and identify the newest known-good save.
3. Back up the local PC or Mac save folder where possible.
4. On PlayStation, check device and cloud timestamps before launching on another console.
5. Allow platform synchronisation to reach completion before shutdown or device switching.

Escalation steps and warnings

• Restore a backup only after preserving the current conflicting copies.
• Never delete both local and cloud copies to force synchronisation.

Verified 2026-07-25 Patch 1.15.00 official

Source 1

Diagnostic path high guidance

Cross-save upload or refresh failure

Safely recover from a failed cross-save upload, refresh or platform-link check.

Platform: PC, PlayStation 5, Xbox Series X|S Symptoms: Save or synchronisation, Network

Safe first actions

1. Keep the source platform's manual save untouched.
2. Confirm linked platforms in Cross-Save Settings.
3. Stabilise the connection, return to the game and use Refresh.
4. Upload only after the intended Cross-Save slot is visible.

Escalation steps and warnings

• Do not overwrite the cross-save slot from a platform with older progress.
• Use official account support for platform-link errors.

Verified 2026-07-25 Patch 1.15.00 official

Source 1Source 2

Diagnostic path medium guidance

Controller or keyboard action conflict

Separate a binding conflict from a device, cable or game-state failure.

Platform: PC, PlayStation 5, Xbox Series X|S, Mac Symptoms: Input or controls

Safe first actions

1. Test the action with default bindings in a safe area.
2. Disconnect duplicate controllers or virtual-input software.
3. On PC, DualSense support is USB-only according to the official FAQ.
4. For Hold evasion, test the original and remapped keys.

Escalation steps and warnings

• Reset only the input profile before resetting all game settings.
• Do not delete saves for an input problem.

Verified 2026-07-25 Patch 1.15.00 editorial

Source 1Source 2Source 3

Diagnostic path medium guidance

Stable frame-rate tuning order

Change one performance layer at a time so gains and image-quality regressions remain attributable.

Platform: PC, PlayStation 5, Xbox Series X|S, Mac Symptoms: Performance, Graphics

Safe first actions

1. Choose a target mode or frame rate and a repeatable test route.
2. Set resolution and display mode first.
3. Choose one upscaler and quality level.
4. Adjust ray-traced effects next.
5. Then reduce shadows, volumetrics and reflections.
6. Reduce textures only when memory pressure or stutter supports it.
7. Enable Frame Generation last and only on supported PC or Mac hardware.

Escalation steps and warnings

• Do not copy benchmark values from different hardware as guaranteed results.
• Use the official performance-spec notice as a baseline, not a promise.

Verified 2026-07-25 Patch 1.15.00 editorial

Source 1Source 2Source 3Source 4

Diagnostic path medium guidance

Console mode, 120 Hz and VRR selection

Choose console presentation settings based on display capability rather than mode names alone.

Platform: PlayStation 5, Xbox Series X|S Symptoms: Performance, Display or scaling

Safe first actions

1. Confirm the display input supports the required refresh rate and bandwidth.
2. Use HDMI 2.1 where the selected feature requires it.
3. Enable VRR only on a compatible display.
4. For Balanced Mode instability around 30–40 FPS, test 120 Hz or disable V-Sync in a VRR-supported environment as officially documented.

Escalation steps and warnings

• Return to the default 60 Hz output if the display loses signal or behaves unpredictably.

Verified 2026-07-25 Patch 1.15.00 official

Source 1Source 2Source 3

Dataset 2026.07.25.1 Verified 2026-07-25 Open official Known Issues

Supported technology baseline

Pearl Abyss officially lists FSR 3/4, DLSS 4/4.5 and Intel XeSS 3 support on PC, Upgraded PSSR on PlayStation 5 Pro, and FSR 3 on base PlayStation 5 and Xbox Series X|S. Frame Generation is officially supported on PC and Mac, not consoles. The PC version requires current DirectX 12. Performance figures in the official specification notice are internal-test results rather than guarantees for every system.

For normal image-quality setup, begin with Essential Settings. Use this page only when tuning becomes diagnosis.

Driver policy

The official FAQ recommends AMD driver 25.9.2 or later and NVIDIA driver 581.29 or later as a general baseline. A later driver is not automatically better when a current known issue names a regression. Record the existing version before updating or rolling back, and change drivers only after preserving saves and a reproducible test case.

Official sources

• Current Known Issues
• Frequently Asked Questions
• PC, Console and Mac Performance Specs
• Cross Save Guide